Poor performance

If your application does not perform as well as you expect, it may be running with the wrong GPU. Most laptops (and some desktop computers) have more than one GPU: an integrated GPU and a dedicated GPU. You can check if your computer has multiple GPUs by opening the Device Manager and navigating to Display adapters. Your GPU or GPUs will be shown there. 

To switch to the dedicated NVIDIA GPU:

  1. Open the NVIDIA control panel.
    1. One way to do this is by right-clicking on an empty space on the desktop and selecting NVIDIA control panel.
  2. Navigate to 3D settings > Manage 3D settings.
  3. Open the Program settings tab and select your game from the dropdown menu.
  4. Select the preferred graphics processor for this program from the second dropdown menu. Your NVIDIA GPU should appear as "High-performance NVIDIA processor".
  5. Save your changes.

To switch to the dedicated AMD GPU:

  1. Open the AMD Radeon settings.
  2. One way to do this is by right-clicking on an empty space on the desktop and selecting AMD Radeon settings.
  3. Navigate to System > Switchable graphics.
  4. Locate your game using the search bar. 
  5. Select the game and choose High performance from the drop-down menu. The change will take effect the next time you load the game. 

Next Steps

If this guide does not help you to achieve the desired result, we recommend contacting our support team so that we can investigate your case and determine the best steps forward to get you back to work.

If you reach out to our team, please describe what you are experiencing and what troubleshooting you performed before requesting additional assistance. This will help our team members to respond with fresh and applicable next steps once your case has been received (Article edited from Ubisoft).

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